FAQs - frequently asked questions
1 FAQs - Frequently asked questions
1.1 Can the AirSoftArms service team help me choose my products?

Yes, of course very much. Please contact us for an individual consultation. We are happy to advise you by phone or via email (office).

1.2 Is a pickup of the ordered items possible?

No, it is not possible to pick up the goods on site. We are a pure shipping company. We therefore ask you to order your desired items via shipping option directly from us in the online shop. Many Thanks!

If you have any questions about our products, we ask you to contact us by phone or via email.

1.3 Why do I have to provide proof of age for my order?

AirSoftArms e-Shop basically sells items that are subject to proof of age (especially from the category AirSoftArms) due to legal regulations, exclusively to persons of legal age of 18 years.

Before we are allowed to send the articles marked with proof of age in the text, we therefore need a proof of age (copy of driver's license, passport or identity card) that clearly shows that the customer has reached the age of 18 years (this is only necessary for first order). In the interest of speedy order processing, we ask you to send it to our address [email protected] before ordering, if possible.

Your proof of age is only needed for a one-time confirmation of your age. All customer data is subject to data protection and will not be disclosed.

We reserve the right to verify the accuracy and to refuse delivery in case of insufficient conditions. Without sending the proof of age or not reaching the minimum age of 18 years, we may only send tactical equipment (vest, glasses, backpack, etc.).

1.4 Is my credit card or PayPal payment automatically valid as a retirement confirmation?

Unfortunately, no. As an age confirmation in the sense of the trade authority and the legal requirements, we ask you to send us a copy of a valid ID (driver's license, ID card, passport).

1.5 What delivery time do I have to expect after ordering?

Basically, only items can be ordered that are stored by us, i. can be put into the cart.

The order will be made ready for shipping within 24 hours (valid only on weekdays = Monday to Friday) by our shipping team.

As soon as your package has been handed over to the shipping service provider, you will receive a tracking number for the tracking of the shipment after dispatch by e-mail.

The delivery time is two to three working days to all places in Austria. For Germany, the delivery time is one to two working days. All other EU countries have to schedule a delivery time of three to five working days.

1.6 What happens if I'm not home when my package arrives?
For the tracking of your package you will receive a tracking number from us.

With this number, you can always track the current status of your package.

Our shipping partner tries to deliver the package twice to your delivery address. If he does not meet the recipient 2 x consecutively, you will receive an agreement in which depot you can pick up the package.

If the package is not collected from the depot, it will be returned to us within 3 working days. Upon return, the full postage costs for shipping and the postage for the provision will be charged to the buyer 100%.
1.7 What warranties are included in the purchase?

Unless otherwise noted, you will receive a 24 month warranty on all material and production defects. This warranty is only valid for the first purchaser and expires upon transfer / sale.

We guarantee that the items you have purchased are free from defects in materials and workmanship during the entire warranty period.

If, contrary to expectations, the product exhibits such an error during the warranty period, it will be remedied immediately or the product will be replaced free of charge by an equivalent product.

In special cases (eg items not in stock) a repayment of the purchase price can be made. The warranty does not cover damage or malfunction resulting from improper handling or care or unauthorized repair of the item.

Also excluded from the warranty are all types of wear and tear as well as normal wear and tear. The postage costs for the sending of a faulty product are charged to the buyer and can not be refunded.

1.8 A purchased item is broken, what can I do?

Please contact us after finding a possible defect by phone or e-mail and describe the problem in detail.

As a result, our technical team can quickly identify what the problem might be and whether the item needs to be returned to us so that the damage can be remedied.

Under no circumstances should you do a repair attempt on your own initiative as this will void the warranty.

1.9 Do you give with large orders also discount?
We always go to great lengths to offer our items as cheap as possible and calculate our prices extremely fair.

A discount is therefore - regardless of the order volume - not possible.
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