Further information on the types of proceedings at www.ombudsmann.at or in the respective procedural guidelines:
Procedural guidelines of the Internet Ombudsman for Alternative Dispute Resolution under the AStG (AStG arbitration procedure)
http://www.ombudsmann.at/media/file/67.Richtlinien_Internet_Ombudsmann_AStG-Verfahren.pdf
Guidelines for the Mediation Process of the Internet Ombudsman outside the scope of the AStG (standard procedure)
https://secure.ombudsmann.at/media/file/66.Richtlinien_Internet_Ombudsmann_Standard-Verfahren.pdf
Information about alternative dispute resolution
The EU Commission has created an Internet platform for the online settlement of disputes (so-called "OS platform"). The OS platform serves as a point of contact for the out-of-court settlement of disputes arising from online sales contracts. The OS platform can be reached at the following link: http://ec.europa.eu/consumers/odr/. We are not obliged and unwilling to participate in a dispute resolution procedure.
Copyright HP / texts and pictures:
Copying or reproduction (including printing on paper) of all or parts of this website is only permitted for the purpose of placing an order with AirSoftArms.eu or for the purpose of using this website as a purchasing resource. Any other use of the materials or information available on this website, including reproduction, redistribution, modification and publication for any purpose other than that stated above, is prohibited unless Tactical24 e-Store has agreed in writing in advance.
